Overview:
The Ambulatory Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.
Parttime Role - 20 hours per week
Benefits Eligible
Work Location:
Westside Primary Care Center
441 Industrial Mile Rd
Columbus, Ohio 43228
Work Hours:
Mon-Thursday 4pm - 9pm
Responsibilities:
* Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
* Interviews and registers patients in registration areas that report up through Patient Access.
* Obtains accurate demographic, insurance, and physician information on registrations.
* Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
* Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
* Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
* Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
* Assists in the shadowing/precepting of new employees.
Qualifications:
Education:
High school graduate, Associates Degree preferred.
Skills:
Demonstrated computer skills required with the ability to navigate most current technology systems.
Strong administrative skills required.
Experience:
One-year previous health care experience preferred.
EOE M/F/Disability/Vet
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