Overview:
The Ambulatory Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.
Schedule: Full Time, Benefits Eligible. Monday - Friday 9:00am-5:30pm.
Location:
Central Campus
700 Children's Dr
Columbus, Ohio 43205
Responsibilities:
* Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
* Interviews and registers patients in registration areas that report up through Patient Access.
* Obtains accurate demographic, insurance, and physician information on registrations.
* Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
* Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
* Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
* Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
* Assists in the shadowing/precepting of new employees.
Qualifications:
Education: High school graduate, Associate's Degree preferred.
Experience: One-year previous health care experience preferred.
Certifications: CPR certification (based on position and as determined by manager).
Skills:
Demonstrated computer skills required with the ability to navigate most current technology systems.
Strong administrative skills required.
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.
EOE M/F/Disability/Vet
MINIMUM PHYSICAL REQUIREMENTS:
OCCASIONALLY
Squat/kneel
Reaching above shoulder
Driving motor vehicles (work required)
Lifting/carrying up to 20 lbs.
Pushing/pulling up to 60 lbs.
Exposed to blood and/or bodily fluidsLoud noises
FREQUENTLY
Bend/twist
Exposed to Biohazard waste
Utilizing patient equipment
CONTINUOUSLY
Standing
Walking
Sitting
Flexing/extending of neck
Hand use: grasping, gripping, turning
Repetitive hand/arm use
Computer skills
Pushing/pulling up to 25 lbs.
Audible speech
Hearing acuity
Depth perception-vision
Color vision
Peripheral vision
Seeing-far/near
Problem solving skills
Decision making skills
Interpreting data skills
Communicable diseases and /or pathogens
Chemicals/medications
Ability to multi-task within a stressful environment
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