Ambulatory Patient Access Rep Float (Central)
US-OH-Columbus
external
Req #: 53003
Type: Full Time
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Overview: The Ambulatory Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. Work Hours: Mon-Fri 7:30am - 4pm Location:* Must be able to float to various primary care clinics Responsibilities: * Provides excellent customer service to patients and families by applying best practices and standard operating procedures. * Interviews and registers patients in registration areas that report up through Patient Access. * Obtains accurate demographic, insurance, and physician information on registrations. * Screens customer data to ensure patient is eligible for insurance indicated. * Screens registrations to ensure insurance pre-certification and physician referral requirements are met. * Assists in identifying self-pay patients and referring them to financial assistance when applicable. * Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. * Assists in the shadowing/precepting of new employees. Qualifications: Education: High school graduate, Associates Degree preferred. Skills: Demonstrated computer skills required with the ability to navigate most current technology systems. Strong administrative skills required. Experience: One-year previous health care experience preferred. EOE M/F/Disability/Vet
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