Aircraft Maintenance Control - Atlanta
US-GA-Atlanta
Attract-careers1
Req #: 94623
Type: Fulltime-Regular
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Overview: EchoStar is a leading provider of satellite products and services that recently announced disruptive in-flight entertainment and connectivity solutions for airlines. Responsibilities: EchoStar has an exciting opportunity for a SATCOM Systems Specialist - Aircraft Maintenance Control - Atlanta in our Hughes Network Systems division supporting our AERO Mobility business unit. This role is essential for supporting the customer's maintenance and repair, of the Hughes in-flight connectivity system. This position will operate as a customer-facing role, providing frontline technical guidance to our airline customers, and you will act as a critical conduit for communications between airline maintenance personnel and the Hughes aircraft operations team. This position offers a great opportunity for career growth in a dynamic environment focused on innovation and operational excellence. This position will be located at our customer facility in Atlanta, GA. Key Responsibilities: * Technical Support * Support all facets of airline customer maintenance operations for the Hughes in-flight connectivity system * Monitor all incoming and active discrepancies using a ticketing system and establish maintenance plans with the airline to ensure issues are being addressed * Examine technical performance data to diagnose system faults and provide corrective actions for airline technicians * Interpret a variety of technical manuals, wiring diagrams, and schematics to provide technical guidance * Utilize various data sources, such as performance metrics, tickets, and system logs to facilitate troubleshooting and diagnostics of aircraft IFC system * Focus on resolving faults with speed and efficiency while also ensuring compliance to federal regulatory guidelines * Accomplish projects and assignments as needed, which are sometimes broad in nature, and frequently may require engagement with cross functional teams * Ability to work nights, weekends, and holidays as needed to maintain 24/7 technical support * This position may require occasional travel * Communication * Communication skills with customer in providing system training, troubleshooting guidance, and reporting requirements * Collaborate with Hughes cross-functional teams to resolve technical issues and implement improvements in support of customer aircraft * Process Improvement: * Continuously analyze and improve support systems, tools, and processes to drive cost reduction, improve customer performance, and enhance efficiency Qualifications: Education and Experience: * Two-year degree in a technical field or combination of relevant work experience and certifications * Prior experience with Inflight Connectivity Systems Skills and Qualifications: * Strong verbal, written, and interpersonal communication skills * Experience in the servicing and operation of Inflight Connectivity/SATCOM Systems * Strong analytical skills and troubleshooting experience * Ability to work nights, weekends, and holidays as needed to maintain 24/7 technical support * This position may require occasional travel * High attention to detail and strong organizational skills * Ability to work in a fast-paced environment, managing multiple tasks simultaneously * Strong problem-solving abilities and proactive mindset * Proficiency in Microsoft Excel, PowerPoint, and other office software * Strong interpersonal skills and the ability to collaborate effectively with internal teams and customers * Resilient under pressure with the ability to handle complex situations and resolve conflicts * Strategic thinker with the ability to innovate and improve processes * Strategic thinker with the ability to innovate and improve processes * Experience in Avionics systems * Aircraft maintenance and operations experience a plus
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