Agent Application Designer II
US-CO-Englewood
Attract-careers1
Req #: 94881
Type: Fulltime-Regular
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Overview: Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents. Responsibilities: Candidates must be willing to participate in at least one in-person interview. Key Responsibilities: * Maintain and manage internal applications used by agents, ensuring content is current, relevant, and aligned across business lines * Partner with stakeholders to update workflow content, maintain consistency, and optimize agent experience for business goals * Consult on workflow design and style, identifying opportunities to improve processes and application usability * Analyze data to measure impact, forecast return on effort, and inform decision-making * Manage projects with guidance, tracking progress and delivering results * Investigate agent feedback, resolve issues, and implement enhancements to improve overall workflow effectiveness Qualifications: Education & Experience: * Bachelor's degree from a four-year college or university; or at least two years related experience and/or training; or equivalent combination of education and experience Skills and Qualifications: * Facilitate meetings and communicate effectively with partners, stakeholders, and leadership * Empathize with agents and customers to understand needs and improve experiences * Learn quickly, multitask, and adapt under pressure in a rapidly changing environment * Embrace change to drive team, department, and business progress * Gather information and collaborate effectively with diverse business partners * Solve problems creatively and communicate clearly, managing projects independently or collaboratively Visa sponsorship not available for this role
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