Admitting Technician Lead-Hospital

				Overview:

Admitting Tech Lead

UnityPoint Health - Allen 

Shift: Full-time; 2:30 PM - 11 PM/3:30 PM - 12 AM; rotating on call weekends and holidays

Benefits Eligible 

A Lead Admitting Tech is responsible for overseeing daily registration and appointment processes as outlined by Allen Hospital Registration standards and policies. This position includes monitoring staffing needs, delegating work, account denials/error management, resolving patient issues, and POS collections. Additional responsibilities include working collaboratively with Patient Access Manager, Patient Access Coordinators, Physicians, Physician offices, and Allen ancillary departments.

Responsibilities:

* Actively involved with overseeing Patient Access staff Registration and Appointment Scheduling process with adhering to UPH Registration standards.
* Primary resource for Patient Access department. Will assist Allen Patient Access and Switchboard staff when on weekend call rotation.
* Assists with new employee selection process, orientation, disciplinary guidance, and ongoing training support to staff. 
* Will assist in managing staffing FTE's and department expenses to remain at, or below budget.
* Will help prepare and oversee Patient Access schedule and staffing needs.
* Will partake in regularly scheduled Lead meetings to discuss issues, concerns, and department opportunities.
* Correctly enters patient demographic, insurance information, and obtains signatures on all required forms necessary for hospital billing.
* Maintains competency using insurance matrix for all contracted insurance plans to ensure maximum financial reimbursement for the health system
* Verifies insurance eligibility accessing on-line resources. Reads return responses to ensure there is active coverage on the account for the date of service.
* Collects the self-pay portion of a patients out of pocket expenses at the time of registration, provides receipt of payment to the patient or other responsible party.
* Balances cash drawer at the end of each shift to ensure cash, checks, and payments made by credit card are accounted for and balance transactions in EPIC.
* Refers patients to the Financial Advocate team when payment arrangements need to be made or when the patient has a self-pay status.
* Responsible for working Patient Work queues daily and completing accounts timely and accurately to ensure timely billing.

Qualifications:

Education:

* High school diploma. Associates degree or related medical field certificate/degree preferred.

Experience:

* 1 year registration experience in hospital or medical office setting required.
			

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UnityPoint Health