Administrator
US-IL-Hoffman Estates
US Careers (External)
Req #: 48189
Type: Full-Time
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Overview: Primary responsibility is the performance of administrative duties directly related to general business operations. They serve as company liaison and should be capable of dealing intelligently with customers both in person and on the phone. In performing their regular duties, the office administrator also supports a variety of secretarial functions. Responsibilities: Essential Job Functions: * Make commitments with regard to areas of business such as financial obligations, turn-around-time, expedited repairs, customer accommodations, etc. * Act as a liaison between the organization and external customers * Explain services, policies, rationale for decisions, and company procedures to customers * Request and format reports for management or personal analysis * Analyze and determine whether the company is liable/responsible for perceived mistakes or claims escalated by customers * Complete general office duties such as, but not limited to filing & mail * Perform customer service follow-up calls and emails * Perform quality inspections of all completed processes * Generate estimates of repair as well as part sales for both commercial and individual customers * Read and interpret schematic diagrams and technical manuals for product identification * Provide customer service support while answering inbound calls * Create and maintain a variety of documents & administrative records which may contain proprietary information * Initiate credit applications and verify trade references for new accounts * Provide clerical support to the Administrative team, including customer contact, invoice preparation, reporting & shipping coordination * Provide feedback to supervisors of any observed trends or customer concerns * Other duties as assigned Requirements: * High school diploma (or equivalent) with one to two years additional education * Prior customer interaction experience * Working knowledge & efficiency using Microsoft Office and Windows Operating Systems * Possess good organizational and decision-making skills * Excellent verbal & written communication skills * Basic accounting skills * Ability to read and interpret parts diagrams and technical manuals * Ability to balance and coordinate workload for multiple projects (multi-tasking skills) * Highly motivated and detail-oriented * Ability to learn new applications and programs * Must be able to lift and/or move objects with a weight of 10 to 20 lbs. * Ability to work independently as well as in a team environment * General knowledge of computer hardware & products Benefits & Perks - What's In It For You Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, and social health. Here's what you can expect: * Health Benefits - Medical, dental, and vision. * Voluntary Benefits - Life, accident, critical illness, disability, and pet insurance. * Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions. * Paid Time-Off Benefits - PTO, holidays, and volunteering (company sponsored events) * Health Management and Wellbeing Programs - EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Eligibility for each benefit may vary based on employment status, location, and length of service. We Take Opportunity Seriously: At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. The wage range of $19.00 - $21.00 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application! Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic.
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