Administrative Representative
US-NV-Reno
Enterprise US
Req #: 334679
Type: Regular Part-Time
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Overview: The Part Time Customer Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. This position pays $11.50/hour and is located at 3005 Mill St, Reno NV 89502. This position requires a commitment of 20-25 hours/week, for the following schedule: Sun 8am-2pm & Thu/Fri 8am-5pm As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here. Responsibilities: * Make incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned * Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone * Meet and greet customers in a friendly and timely manner * Provide directions and general assistance * Assist to assess condition of rental upon return * Process returns, check-ins and exit kiosk transactions * May assist with or perform customer pick-ups in a safe and courteous manner * Notify Management of any known customer problems * Notify Management of any known vehicle problems and any required vehicle maintenance * Clean vehicle interior and exterior by hand or by operating washing equipment when needed * Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing * Perform miscellaneous and backup job-related duties as assigned Equal Opportunity Employer-Minority/Women/Veterans/Disabled Qualifications: * Must be at least 18 years old * High school diploma or GED required; some college preferred * Must have at least 6 months of prior customer service, retail, or administrative support experience * Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years. * No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. * Must be willing to accept the rate of pay for this position of $11.50/hr * Must be able to work the following schedule: * Sun 8am-2pm & Thu/Fri 8am-5pm
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