Activities Manager
US-FL-Key West
Management
Req #: 63490
Type: Full-Time
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Overview: At Highgate, we offer excellent benefits to our Associates - Medical, Dental, Vision, Paid time off, Vacation, 8 Paid Holidays per year. Come join our Team on the beautiful Island of Key West. The Activities Manager is responsible for creating, organizing and implementing Activities for all age ranges to enhance the Guest experience. The Activities Manager is responsible for developing a seasonal live music and entertainment package to increase in-house capture ratios and increase local patronage from the surrounding areas. Implement weekly and monthly events involving F&B outlets to improve top line revenues and create a local and in-house following during all seasons. Responsibilities: * Responsible for developing and implementing activities that appeal to a wide range of personalities and ages. * Responsible for needs assessments to determine how often activities will be offered, how seasons will affect these activities and what space is available for participants. * Coordinate and research possible activity ideas, trying or sampling new activities and evaluating them as needed. * Lead and implement all activities. * Work with the DOSM on all marketing initiatives for events and promotions. * Responsible for creating an activity schedule that reflects the resorts' needs. These activities should vary to ensure they appeal to as many as possible. * Must communicate activities to resort's guests. They may need to update websites and tablets, produce newsletters or make calendars to highlight specific events. Additionally, the director of entertainment may send out invitations, publish brochures and update signage. * May need to supervise other recreational staff members, as well as being responsible for their training. * Ensure overall guest satisfaction. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Qualifications: * High School diploma or equivalent * At least 3 years of progressive experience in Hotel/F&B or related industry. * Must be proficient in Windows, Company approved spreadsheets and word processing. * Knowledge of overall entertainment operations. * Previous supervisory and leadership experience required. * Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Flexible and long hours required.
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