Overview:
* To ensure the accuracy of all A/R billing functions including but not limited to: Guest folios, banquet and catering functions and member billings to achieve the highest level of guest satisfaction and ensure internal compliance of Omni SOPs and processes.
Responsibilities:
Essential Functions:
* Oversee daily handling and resolution of check out with balance accounts for all guest, group and banquet and catering functions
* Oversee and ensure that all billings are issued timely per the Omni SOP with supporting backup for all charges.
* Manage credit files and ensure proper credit procedures are followed.
* Audit to ensure the accuracy of all banquet charges and miscellaneous charges that are posted to master accounts.
* Audit city ledger edit for correct information, proper billing address and phone number, complete backup, and correct city ledger number to run statements on a daily basis.
* Ensure weekly account receivable analysis is sent to corporate accounting.
* Forward group advance deposits received by accounting to reservations for posting.
* Handle all customer inquiries in a timely, efficient manner.
* Handle correspondence and communication to customers, corporate office, as well as our owners regarding billing matters.
* Ensure that all major accounts have received a follow-up call 10-20 days after the bills have been mailed.
* Attend all pre-conference meetings for special billing instructions and ensure accuracy of billing.
* Maintain open communication with all departments.
* Manage neat and organized billing files
Hotel Specific Essential Functions:
* Act as back up to Member and Group Billing staff
* Create PZ accounts for Guests of Members, PM accounts for definite catering functions
* Construct Group Bills and send to Conference services and clients
* Submit Credit Card authorizations on MyCheck portal
* Post check deposits and ensure proper deposit is received in advance of arrival
* Assist and Manage Group billing activities
* Other duties as assigned
* Tools and Equipment: Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine,
* Delphi
* Opera
* Resort Suite
Working Environment:
* Interior of hotel, in normal office conditions.
Qualifications:
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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