Account Support Coordinator I
CA-ON-Mississauga
InComm
Req #: 16704
Type: Full-Time
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Overview: When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. Responsibilities: * Process and action transaction issues through a variety of systems * Initiating trouble tickets, escalate where necessary * Follow up communication with a variety of internal and external groups * Closing the issue with the retailer * Tracking of issues and provision of business reporting * Sharing updates through regular meetings * Flagging any issue trends and notifying necessary parties * Manage the new store and changeover process for assigned retailers * Verification of contracts and supporting documents * Billing set up * Terminal requests (where appropriate) * Administrative changes (banking, contact info, address updates) * Manage trackers and reporting * Manage terminal program * Requesting replacements * Ensuring scanners are ordered where necessary * Deactivating terminals for closing locations * Product Support * Place weekly PIN orders using various supplier systems * Provide reporting as required * Create PO's for each supplier * Label approval for print runs as required * Retailer and Partner support for in-store promotional programs * Other duties as assigned Qualifications: * Superior attention to detail, high level of accuracy * Excellent oral and written communication skills * Excellent time management skills. * Ability to function effectively in a multi-faceted and fast-paced environment * Ability to liaise independently and follow up at a variety of levels including with peers, retail account managers, product account managers, functional managers and external customers. * 1+ years on the job experience in an office environment with a similar scope of work * Post secondary education * Familiarity with the MS suite of systems InComm Canada Prepaid Inc. is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law. *This position is eligible for the Employee Referral Bonus Program- Tier 2
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