Account Specialist - Truck Rental
US-CA-Santa Fe Springs
Enterprise US
Req #: 336010
Type: Regular Full-Time
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Overview: Enterprise Truck Rental, a division of Enterprise Rent-A-Car, has an exciting opening for an Account Specialist! The Account Specialist is responsible for influencing the buying decision, while exceeding the customer's expectations for service, knowledge and professionalism. The Account Specialist will be knowledgeable of our complete menu of services including vehicle acquisition, maintenance management, insurance management, licensing and cycling of our trucks. The Account Specialist gains hands-on experience and knowledge to support the entire business. The Account Specialist performs duties in all aspects of a branch to become familiar with line and staff functions, operations, management viewpoints and company policies and practices that affect each aspect of the business. We are looking for a self-starter who will accept and tackle demanding goals with enthusiasm and deliver positive results. Successful employees in Truck Rental exhibit resiliency, exceptional time management skills, sharpened relating and networking skills, and high levels of persuasiveness. This position offers targeted annual compensation of $52,000 As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here. Responsibilities: * Assist in Branch sales and marketing efforts to increase business and income * Prospect and target accounts to develop new business relationships * Understand, communicate and sell optional protection products, rental terms and conditions, vehicle features and benefits as well as fuel options and additional equipment * Create a strategy to convince prospects of their need to learn about our services * Conduct various meetings with our clients including initial and follow up fact-finding presentations, closing and transition meetings. * Build the initial relationship with decision makers and secure referrals * Create custom business solutions to facilitate closing the sale * Relationship management with clients after the transition on an as needed basis * Provide a high level of customer service by assisting customers and assessing their rental needs in person and/or by phone * Effectively market the company while picking up and/or dropping off customers in a safe and courteous manner and assisting customers as needed * Conduct follow-up with various customers and businesses, including insurance adjusters or agents, dealerships, body shops, road-side assistance, and mobile vendors. Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 21 years old * Must have a Bachelor's degree * Minimum of 6 months prior successful sales or customer service experience * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future * This position requires a valid drivers license DOT Requirements: We are subject to certain Department of Transportation Regulations * All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner's certificate, or submit to and successfully complete a D.O.T. medical examination. We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.
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