Account Specialist
US-WA-Tukwila
Amerit Fleet Solutions
Req #: 18978
Type: Regular Full-Time
|
|
||||||||||||
|
|||||||||||||
Overview: Account Specialist - Greater Seattle Area Reports To: Senior Operations Manager Location: Auburn, Fredrickson, Renton, Seattle, Everett - Office based when not traveling Travel: Required within the greater Seattle area Amerit Fleet Solutions, one of the leading fleet maintenance companies in the U.S., is seeking a highly organized and customer-focused Account Specialist to join our team! This role is critical in supporting our operational excellence and customer satisfaction efforts across multiple locations. Responsibilities: What the role looks like: * Work in conjunction with the Account Manager to build and maintain trusted relationships with key business stakeholders. * Serve as the main point of contact for internal and external reporting related to KPIs, scorecards, and performance trends. * Host and lead structured meetings with customers; prepare detailed account status reports and present operational data clearly and confidently. * Ensure timely and accurate communication with customers by collaborating with leadership, service writers, vendor managers, and fleet teams. * Monitor and report on internal and external Key Performance Indicators (KPIs), including PM compliance, aging work orders, downtime, and resolution metrics. * Act as a subject matter expert (SME) on business systems such as Corrigo and PeopleSoft, assisting with process improvement and supporting system implementation. * Support service writer and fleet teams with daily scorecard reports; ensure accurate and timely distribution of data to relevant stakeholders. * Respond to escalations or high-priority service requests with urgency and professionalism. Qualifications: Our ideal candidate will have: * Proven experience in a similar role (e.g., Key Account Manager, Junior Account Manager, Service Writer, or similar customer-facing role). * Strong ability to communicate effectively across all levels of the organization, including customers, vendors, field teams, and executives. * Ability to independently manage multiple tasks or projects with tight deadlines and shifting priorities. * Solid experience with Microsoft Office Suite - particularly Excel and PowerPoint. * Proficiency with CRM platforms and workflow systems such as Corrigo, PeopleSoft, or MAXIMO. * Understanding of fleet maintenance operations, service intervals, and standard repair procedures. * Strong analytical skills with the ability to review and present data-driven insights. * Demonstrated success in providing high-quality customer service in fast-paced environments. * Experience in report creation and process documentation.
Share this job:
