Account Specialist
UK-Hertfordshire-Hemel Hempstead
Emea
Req #: 24007
Type: Full Time
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Overview: Job Title: Account Specialist Contract: Permanent Workplace: Hybrid - 2 days in office per week Hours: 35 hours per week Reports to: Sr. Director, Operations (Commerce) Are you a detail-driven problem solver with a passion for operational excellence? We're looking for a proactive Account Specialist to play a key role in managing and optimizing day-to-day operations across our global e-commerce and digital partner network. We welcome candidates based in either the UK or The Netherlands to apply. If you're passionate about optimizing workflows and delivering exceptional partner experiences, we'd love to hear from you! Responsibilities: * Product Onboarding & Platform Management: Coordinate new product launches, ensuring timely setup and accurate listings across e-commerce platforms. * Account & Stakeholder Management: Support internal and external relationships, maintaining up-to-date product catalogues, promotions, and inventory. * Order & Fulfilment Oversight: Monitor order flow and resolve fulfilment issues to ensure timely, accurate delivery. * Reporting & Insights: Generate and analyse sales and operational reports to identify trends, risks, and improvement opportunities. * Customer & Partner Support: Address gift card-related issues by collaborating with customer service teams and external vendors. * Process Optimization & Collaboration: Identify inefficiencies and work cross-functionally with account managers, finance, and operations to enhance workflows. Qualifications: * Industry Experience: Background in retail or e-commerce operations, with a strong understanding of support functions. * Organisational Skills: Exceptionally detail-oriented and able to manage multiple priorities and deadlines effectively. * Proactive Mindset: Self-starter with a problem-solving attitude and a hands-on approach to challenges. * Team-Oriented: Collaborative and supportive team player who contributes to a positive work environment. * Communication Skills: Strong verbal and written communication for both internal and external interactions. * Tech Proficiency: Skilled in MS Office and Google Workspace, especially Excel and PowerPoint.
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