Overview:
Job Title: Account Specialist
Contract: 7 Months, Opportunity for Indefinite
Workplace: Hybrid - 2/3 days in our Amsterdam office per week
Hours: 40 hours per week
Reports to: Sr. Director, Lead Digital EMEA
As Account Specialist, you will play a key role in supporting our Account Management team across a wide range of operational topics. You'll help ensure the smooth execution of product launches, promotional campaigns, and customer support processes. You'll also take ownership of smaller accounts and be their first point of contact.
In this role, you'll be a key part of growing the Blackhawk Digital Distribution business with our clients - well-known global e-commerce and payment companies - driving results, efficiency, and great partnerships.
We welcome candidates based in the Netherlands to apply. If you're passionate about optimizing workflows and delivering exceptional partner experiences, we'd love to hear from you!
Responsibilities:
* Product Onboarding & Platform Management: Support the launch of new products by coordinating internal tasks and ensuring timely and accurate setup across all relevant platforms.
* Account & Stakeholder Management: Assist in maintaining strong relationships with clients and partners by keeping product listings, promotions, marketing and keeping catalogues up to date. Acting as first-line support for some of the smaller accounts.
* Customer & Partner Support: Collaborate with internal teams and external partners to resolve gift card-related issues and ensure excellent service delivery.
* Reporting & Insights: Generate and interpret operational and sales reports to spot trends, risks, and areas for improvement.
* Process Optimization & Collaboration: Identify inefficiencies and work closely with account managers, finance, operations, and customer service to optimize workflows and tools.
Qualifications:
* Operational Experience: Solid background in retail, e-commerce, or related operational roles. You understand what it takes to keep day-to-day execution running smoothly and consistently.
* Communication & Influence: A confident and adaptable communicator with strong verbal and written English skills, capable of effectively engaging with international clients
* Strong Organisational Skills: Exceptionally detail-oriented, structured, and reliable. Able to manage multiple priorities, deadlines, and operational workflows without losing focus.
* Proactive & Ownership-Driven: A hands-on self-starter who takes initiative, solves problems independently, and sees tasks through to completion. You spot potential issues before they arise and can act with ownership to find a solution.
* Confident Communicator: Comfortable being the first point of contact for smaller accounts. You know how to listen, respond, and communicate clearly with internal and external stakeholders.
* Team Player and go getter with a Service Mindset: Positive, collaborative, and solution-focused. You enjoy working with others and support your team in fast-moving environments.
* Tech-Savvy: Confident working with MS Office and Google Workspace - especially Excel and Sharepoint. Experience with internal platforms or ticketing tools is a plus.
* Excellent command of the English language to be able to communicate with international clients.
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