Account Specialist I

				Overview:

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

Responsibilities:

Supporting one of our key retail merchants with the following:

* Addressing, tracking and resolving key customer issues including gift card status queries, deactivation/activation of cards etc in a timely manner.
* Ensure the Customer Service Tracker is updated and always maintained.
* Preparation of key sales & adhoc reports.
* Work alongside key account teams in delivering across all aspects related to the day-to-day management of our merchant accounts.
* Liaising with both internal and external stakeholders to our business.
* Review Merchandise photos and liaise with Operations team to identify and address stock related issues and report findings back to key account team.
* Liaise with the Operations team for New Stores and ensure deliveries are made within the merchant stipulated timeframes.
* Complete promotional documentation for the key retail merchant and maintain Incomm promotional calendar.
* Review and liaise with partner team for merchant promotional artwork sign offs.
* Support key account team with merchant claims.
* Remain educated and informed on all current and emerging product and service offerings.

Qualifications:

* Highly organized, attention to detail and ability to prioritise and multi-task is essential
* Willingness to take ownership and ability to drive projects from end to end
* A self-starter with the ability to work in a fast-paced environment and work equally well as part of a team
* Effective oral and written communication, interpersonal, customer service skills.
* Ability to communicate with all levels of staff and clients in a calm and professional manner
* Working knowledge of Microsoft Office (Word, Excel, PowerPoint, internet and Outlook)

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
 
*This position is eligible for the Employee Referral Bonus Program-Tier I
			

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