Account Mgr Sr -Supplies-

				Overview:

The Account Manager for Supplies is responsible for managing and growing a portfolio of customers across the region, ensuring strong commercial performance, customer satisfaction, and long-term account development. This role focuses on driving sales of printing media, labels, ribbons, tags, wristbands, and other consumables, working closely with channel partners and internal cross-functional teams.

Responsibilities:
Key Responsibilities
* Manage a defined portfolio of accounts, ensuring consistent growth in revenue, margin, and overall performance for the Supplies business.
* Develop and execute strategic account plans, quarterly business reviews (QBRs), and sales forecasts aligned with business objectives.
* Identify upselling and cross-selling opportunities across the consumables portfolio, increasing product adoption and customer retention.
* Build and maintain strong relationships with channel partners, distributors, and end customers to drive business development.
* Conduct customer visits, product presentations, and commercial negotiations when required.
* Collaborate with pricing, supply chain, marketing, and technical teams to ensure competitive proposals and excellent customer experience.
* Monitor market trends, competitor activity, and customer needs to identify new opportunities and mitigate risks.
* Manage the sales pipeline using CRM tools, ensuring accurate reporting, forecasting, and documentation.
* Address customer escalations and coordinate internal stakeholders to resolve issues promptly.
* Ensure compliance with internal policies, pricing guidelines, and commercial processes.

Qualifications:
Required Skills & Qualifications
* Bachelor's degree in Business, Marketing, Engineering, or related field.
* 5-6 years of experience in B2B sales, preferably in technology, printing, industrial products, or consumables.
* Proven experience in account management, with a strong ability to build and maintain customer relationships.
* Strong commercial acumen, negotiation skills, and ability to manage complex sales cycles.
* Solid understanding of printing solutions, labeling supplies, and related technologies (preferred).
* Ability to analyze sales KPIs, market trends, and financial metrics.
* Proficiency with CRM tools (e.g., Salesforce) and Microsoft Office tools (Excel, PowerPoint, etc.).
* Excellent communication and presentation skills in English.
* Ability to work under pressure, prioritize tasks, and manage multiple accounts simultaneously.
Preferred Qualifications
* Experience working with channel partners, distributors, or value-added resellers.
* Knowledge of supply chain processes, inventory management, and logistics for consumables.
* Experience in cross-functional collaboration within global or matrix organizations.
* Core competencies
* Customer focus
* Results orientation
* Negotiation & influence
* Strategic thinking
* Problem-solving
* Business planning
* Relationship building
* Adaptability and resilience under pressure
			

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