Account Mgr
CL-Santiago
Latin America
Req #: 110470
Type: Employee|Employee|Regular Full-time
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Overview: Takes ownership of assigned end-user account(s) or territory; develops and executes sales strategy for assigned account(s) or territory with manager's input; develops strong relationships with key customer contacts and leverages to Zebra's advantage; creates and delivers high impact sales presentations and capable of product training; often used for those with strong technical background but limited sales experience or strong sales with limited product/market understanding. Knowledge of the Local Market: Understanding of the Chilean market, including key industries, local regulations, technological trends, and competitors Responsibilities: * Knowledge/Expertise Local Market: Understanding of the Chilean market, including key industries, local regulations, technological trends, and competitors * Technical Skills - Uses moderate domain/solutions knowledge * Knowledge of Zebra - Utilizes solid understanding of all Products/Services in business * Sales Skills - Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills * Managerial Skills - Understands policies and practices related to role and shares ideas for improvement * Business Acumen - Understands and explains how Zebra solutions can help customer's business results; obtains profitable revenue growth via value proposition vs. competition * Market/customer Knowledge - Uses full knowledge of customer's business and market economics/trends to position effectively versus competition * Solution Complexity/Strategic Thinking * Nature of Problems Solved - Solves routine problems of moderate complexity (e.g. verifying technical compatibility) at the customer level * Role in Addressing Problems - Understands and resolves problems with support from technical resources * Complexity of Solutions - Typically medium complexity (e.g. value proposition vs. competition), but may have some complex projects that require unique coordination of technical resources * Freedom to Act * Level of Guidance - Works under general supervision. Makes decisions of moderate complexity that impact deliverables of projects; exercises judgment in approach, sometimes requiring and assessing tradeoffs * Takes Direction From - Group Manager and Directors * Customer Interface * Role - Acts independently or as a team lead for ad-hoc teams * Level of Customer Contact - Buyers/decision makers for small and mid-sized deals and end users * Main Level of Interaction - Responsible for influencing the customer to purchase moderate size projects * Required Knowledge of Customer - Operational strategies for success and competitors * Accountability * Business and Financial Impact - Responsible for individual revenue attainment with established prices and personal expenses * Relative Size and Scope - Moderate to average individual quota size for business and like roles * Types of Projects - Many transactions with some moderately complex deals * Strategic Impact for Zebra - Medium/mid-term Qualifications: * Bachelors or equivalent experience * 4-6 years of applicable work experience * Uses moderate domain/solutions knowledge * Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills * Understands policies and practices related to role and shares ideas for improvement * Sales Force Preferred Qualifications: Commercial and Strategic Skills Identify business opportunities within existing accounts and prospect new clients in strategic sectors such as retail, logistics, healthcare, manufacturing, etc. Ability to design personalized sales strategies that align Zebra's solutions with the specific needs of customers. Negotiation and Sales Closing: Proficiency in negotiating contracts, pricing, and commercial terms, ensuring mutually beneficial agreements.Expertise in closing sales for complex technological solutions. Knowledge of the Local Market: Understanding of the Chilean market, including key industries, local regulations, technological trends, and competitors. Technical Skills Familiarity with products such as label printers, barcode scanners, rugged mobile devices, RFID, and management software. Ability to explain how these technologies add value to customers' operations. Analytical Capabilities: Proficiency in analyzing sales data and customer behavior, identifying patterns and areas for improvement. Ability to interpret key performance metrics and present performance reports to clients. Interpersonal Skills Effective Communication: Excellent verbal and written communication skills in both Spanish and English, as Zebra is a global company.Ability to deliver impactful and persuasive presentations. Customer Orientation: A mindset focused on customer needs, always seeking to add value and build long-term relationships. Teamwork: Ability to collaborate with internal teams (engineering, marketing, technical support) and external stakeholders (distributors, system integrators). Adaptability and Resilience: Capacity to adapt to a dynamic work environment and manage multiple priorities simultaneously. Leadership Skills Innovative Mindset: Ability to identify innovative opportunities to help customers improve productivity and efficiency. Good level of English to interact with global teams and international clients. Desirable Certifications: Sales and account management certifications (e.g., Certified Sales Professional - CSP). Technical certifications in Zebra solutions or related technologies (IoT, RFID, etc.). Experience: At least 3-5 years of experience in similar roles within the technology or industrial sector. Previous experience working with multinational companies or in high-tech environments.
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