Account Manager Security
US-TX-Plano
Allied Universal Services
Req #: 1743807
Type: Full Time
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Overview: Company Overview: Allied Universal(r), North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Responsibilities: Allied Universal(r) is hiring an Security Operations Manager. The Security Operations Manager is responsible for overseeing the comprehensive safety and security programs for a high profile customer. This role serves as the on-site leader for security operations, acting as the managing agent for contracted guard services while ensuring alignment with customer's physical security posture, program, and policies at every level - from organizational culture and strategic intent through to procedures and day-to-day execution. RESPONSIBILITIES: Security Operations Oversight * Maintain a consistent, visible presence across the property to assess the effectiveness and professionalism of day-to-day security operations * Evaluate security services delivered by contracted vendors, including access control, video monitoring, and patrol activities, ensuring alignment with customer's expectations and site standards * Foster a culture of professionalism, accountability, and customer experience within the security function through active engagement and feedback * Conduct routine walkthroughs and informal inspections to identify gaps, reinforce expectations, and promote continuous improvement * Serve as the on-site security subject matter expert, providing guidance and support to property management, customer, vendors, and other stakeholders as needed Security Program and Standards * Support the implementation and ongoing refinement of the property's security program, ensuring alignment with customer's enterprise physical security posture and expectations * Recommend enhancements to security policies, procedures, and post orders to address evolving risks, operational needs, and employee experience * Promote consistent understanding and application of security standards across vendors and stakeholders * Monitor adherence to established policies, procedures, and regulatory requirements, escalating gaps as appropriate * Partner with the property management company and customer to support a compliant, well-governed, and continuously improving security environment Security Systems and Infrastructure * Oversee the day-to-day functionality and condition of on-site security infrastructure, including access control hardware, cameras, intercoms, and visitor management tools * Perform basic troubleshooting of security equipment (e.g., card readers, cameras) and coordinate timely resolution of issues with vendors, the property management company, and the Enterprise Security team * Work in close partnership with the Enterprise Security team to support the implementation and consistency of enterprise-standard security systems, configurations, and controls * Ensure site-level alignment with enterprise security standards, escalating system issues, gaps, and enhancement opportunities to the Enterprise Security team as appropriate * Support system-related projects, upgrades, and testing efforts in coordination with the property management company and the Enterprise Security team Incident and Risk Management * Coordinate on-site response efforts during security incidents, working in partnership with the property management company, emergency responders, vendors, and the Enterprise Security team * Serve as a steady, visible presence during incidents, helping to ensure organized, effective, and professional response and communication * Ensure timely, accurate, and well-documented incident reporting, with appropriate escalation to the property management company and the Enterprise Security team * Conduct periodic site-level risk assessments to identify vulnerabilities, trends, and areas for improvement, providing recommendations aligned with customer's risk posture * Monitor incident trends and operational patterns to inform continuous improvement of security operations and procedures * Support the execution of emergency preparedness activities, including drills and exercises, in coordination with the property management company and relevant stakeholders Tenant and Stakeholder Engagement * Support the property management company in addressing customer-facing security needs, ensuring a consistent, professional, and well-coordinated approach * Engage with customer employees, vendors, and building stakeholders on security-related matters, providing guidance aligned with established policies and procedures * Support security planning and coordination for customer activities such as after-hours access, events, and office moves * Promote a strong security culture across the property through visibility, communication, and reinforcement of expectations * Assist in the planning and execution of life safety activities, including drills and exercises, in coordination with the property management company and relevant stakeholders Vendor Management * Responsible for managing the performance and delivery of contracted security services at the site, including evaluating service quality, professionalism, and staffing coverage against agreed-upon standards * Provide ongoing feedback on vendor performance and escalate issues, staffing gaps, and service concerns to vendor leadership and the Enterprise Security team as appropriate * Partner with the Enterprise Security team to ensure alignment with broader vendor strategy, standards, and performance expectations * Review site-level vendor reporting, staffing plans, and invoicing for alignment with contracted services and approved budgets * Support continuous improvement through regular engagement with vendors Performance Insights and Planning * Provide regular insights into security performance, trends, and emerging risks to property management and customer, supporting informed decision-making * Maintain visibility into site-level security metrics, incidents, and service delivery to identify patterns and opportunities for improvement * Contribute to budget planning by providing recommendations on security-related investments, vendor performance, and cost optimization opportunities * Support forecasting and planning efforts by identifying evolving risks, operational needs, and potential impacts to security resourcing or infrastructure * Ensure alignment between security operations, service delivery, and budget expectations through ongoing monitoring and communication QUALIFICATIONS (MUST HAVE): * High school diploma or equivalent * Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment * Valid driver's license if driving a company vehicle, or personal vehicle while conducting business * Minimum of seven (7) years of progressive experience in physical security, law enforcement, military, or corporate security, preferably within commercial real estate, corporate office, or high-rise environments\ * Demonstrated experience managing third-party security vendors and service delivery, with accountability for performance and outcomes * Strong understanding of physical security systems and infrastructure, including access control, video surveillance, and visitor management systems * Experience supporting incident response and conducting site-level risk assessments in dynamic, high-visibility environments * Proven ability to operate effectively in a tenant-facing environment, balancing security, professionalism, and customer experience * Strong judgment, with the ability to assess situations, identify risks, and make sound decisions in real time * Excellent written and verbal communication skills, including incident reporting and stakeholder engagement * Proficiency with standard business tools and securi
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