Account Manager (Managed Services)
UK-Cirencester
Careers (External)
Req #: 8688
Type: full-time
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Overview: We're looking for an experienced Account Manager to take full ownership of a Hard FM contract portfolio, leading operational delivery, client relationships and commercial performance. You'll be accountable for ensuring services are delivered safely, compliantly and to a consistently high standard, meeting contractual SLAs, KPIs and commercial targets, while building strong, long-term relationships with both clients and internal teams. This is a senior, visible role requiring confident leadership, sound commercial judgement and a proactive approach to continuous improvement. Based in our Cirencester office Responsibilities: * End-to-end accountability for Hard FM service delivery across a multi-site portfolio, through the leadership of Managers, Technical Supervisors and Engineers. * Leading regular operational and performance reviews to ensure service excellence, compliance and value for money. * Developing trusted, long-term relationships with client stakeholders, focusing on what matters most to them. * Driving a culture of continuous improvement, identifying and implementing smarter, more effective ways of working. * Leading, coaching and developing high-performing operational teams. * Managing, forecasting and controlling budgets, ensuring strong commercial performance. * Ensuring all statutory and contractual compliance obligations are met at all times. * Supporting the Operations Director in shaping and delivering operational strategy aligned to the wider business plan. * Identifying and developing revenue growth opportunities with clients. * Contributing at senior management level to support the long-term strategic success of the organisation. Qualifications: Essential experience & knowledge * Proven experience in a similar high-profile Account or Contract Management role. * Strong background delivering Hard FM services within a multi-site commercial environment. * Experience managing senior clients and stakeholders. * Demonstrable leadership of field-based and operational management teams. * Strong understanding of KPIs, performance management, financial control and compliance. * Experience leading teams through change and business growth. Qualifications * A recognised qualification in Facilities Management, Engineering, Customer Service or Management (Level 5 or above). * Appropriate trade or engineering qualification. Desirable * Membership of a relevant professional body (e.g. IWFM, RICS or an engineering institution). * Health & Safety qualification. * Experience using continuous improvement methodologies (e.g. Lean / Six Sigma). Skills & behaviours * Confident, credible leader with strong people management skills. * Commercially astute with the ability to balance service, risk and cost. * Excellent communicator, comfortable presenting to senior stakeholders. * Resilient and effective in a fast-paced, change-driven environment. * Strategic thinker with the ability to turn plans into practical delivery. * Committed to creating an engaging, high-performing team culture. Why join us? * A senior role with real autonomy and influence. * Opportunity to shape service delivery and contribute to wider operational strategy. * Work with high-profile clients and complex, varied contracts. * Be part of an organisation that values leadership, accountability and continuous improvement. When you join us, you will receive: * Salary: 40- 45k dependent on experience. * Car Allowance: 5,549 * Salary Sacrifice Electronic Vehicle Scheme * Up to 10% bonus, subject to achievement of targets * Private Medical (Individual) * 25 days annual leave + Bank Holidays * Group personal pension scheme of matched contributions between 5% and 6% * Health Cash Plan & Life assurance * Discounts, vouchers, and financial aid programs * Funded Training Sponsorship Scheme * Cycle to Work Scheme At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to our colleagues. Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.
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