Account Manager
UK-England
Careers (External)
Req #: 7625
Type: full-time
|
|
|||||||||||
|
||||||||||||
Overview: Account ManagerLocation: United KingdomSalary: 50.000 - 55,000 We're looking for a driven and experienced Account Manager to lead the operational delivery of a key client contract, ensuring exceptional customer service, compliance, and commercial performance. This is a senior-level role, managing the helpdesk, MI, and cost audit functions, and driving continuous improvement across the portfolio. Responsibilities: What you'll be doing * Lead the delivery of services within contract scope, meeting all SLAs, KPIs, and budget targets. * Build and maintain strong client relationships, ensuring value for money and service excellence. * Drive a culture of continuous improvement, implementing best practices to enhance service delivery. * Manage, coach, and develop your team to achieve high performance. * Control expenditure and deliver against financial targets. * Ensure statutory compliance and adherence to safety, quality, and environmental standards. * Contribute to the strategic vision and success of the operations function. Qualifications: What we're looking for * Proven experience in a senior operations or facilities management role, ideally in a multi-site commercial environment. * Strong client and stakeholder management skills at senior levels. * Experience managing both operational and field-based teams. * Track record in process improvement, strategic planning, and operational excellence. * Knowledge of Hard Services, contractor management, KPIs, and compliance requirements. * Recognised qualification in FM, Customer Service, or Management (Level 5+). * Health & Safety qualification desirable. * Professional membership (e.g., IWFM, RICS) advantageous. You'll have the skills to * Lead and inspire teams through change and growth. * Make strategic, commercially sound decisions. * Communicate effectively and influence stakeholders. * Deliver presentations that engage and inform. * Manage change in a fast-paced environment. Why join us? At Arcus, we're passionate about doing things simply, doing them well, and doing them with passion. You'll be part of a company that values innovation, professionalism, and a can-do attitude - all while supporting colleagues, clients, and the community.
Share this job:
