Account Manager / Client Services
US-AZ-SCOTTSDALE
BrightSpring Health Services
Req #: 178203
Type: Full-Time
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Overview: Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! * Primarily in office role, with some WFH offered * 20% travel required Responsibilities: * Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives * Supports Client Services team with tasks involving customer success, including report development, incident tracking and presentation building. * Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients * Manages their client base through the company's CRM software * This includes the tracking and management of activities, tasks, contacts, and other material events with clients. * It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy * On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management * Collaborates and assists the Client Services team in serving the account * Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources * Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved * May attend corporate/networking events and conferences * Establishes productive, professional relationships with key personnel in partner accounts * Performs other tasks as assigned Qualifications: * Bachelor's Degree in business or related field preferred * Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting desired * Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team required * SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing desired * Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge required
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