Overview:
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications - and in parallel, to navigate and optimize the resulting software and cloud changes - SoftwareOne unlocks the value of technology. The company's 9,300 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en
Responsibilities:
SoftwareOne is looking for an outstanding AWS Consultant - L3 support to join our ambitious Managed Services support team. This role is uniquely crafted to provide you with the opportunity to work on world-class cloud infrastructure projects and collaborate with a team of highly skilled professionals. Your expertise will be pivotal in ensuring flawless operation and support of AWS environments for our clients.
Responsibilities
* Provide third level (L3) support in troubleshooting issues in AWS cloud infrastructure, Operating System, and networking in customer environments.
* Offer expert guidance and mentorship to team members and customers.
* Own and resolve sophisticated tasks/issues, and effectively pass knowledge to the team.
* Deliver technical support to customers, troubleshooting and resolving technical issues related to AWS infrastructure.
* Collaborate with Level 1 & 2 Support Engineers, internal customers, and other support teams to diagnose and resolve sophisticated technical issues.
* Validate and raise issues to AWS support after using all internal resources.
* Apply monitoring tools like CloudWatch and Splunk to supervise system health and respond to incidents to ensure high availability.
* Work with AWS Backup Services and manage Patch Management life cycle through AWS SSM.
* Conduct root cause analysis and find opportunities for system and process improvements.
* Follow established incident management procedures to mitigate the impact of disruptions.
* Participate in the planning and implementation of changes and improvements to AWS infrastructure, including testing and validation of new features and functionality.
* Collaborate with other teams and vendors to advance and resolve critical issues promptly and work towards service improvements.
* Generate reports to analyze trends, evaluate the performance of the Event Management process, and contribute to continual service improvement.
* Craft and maintain standard operating procedures, documentation of configurations, and processes.
* Develop industry standard methodologies within the team.
Qualifications:
Requirements
* Demonstrated ability working in AWS Services with proven experience in DevOps including CI/CD Pipelines, GitHub, Terraform, CFT, etc.
* Flexibility to work in 24x7 rotational shifts with rotational rostered week-offs and fair compensation for any on-call support outside business hours.
* Professional experience in architecting/deploying/operating solutions built on AWS.
* Knowledge and experience with monitoring tools like CloudWatch and Splunk.
* Proficiency in commonly used AWS Services including EC2, RDS, VPC, ELB, ALB, Route53, etc.
* Understanding of networking concepts such as network layers (the OSI model), IP connectivity, TCP, UDP, DNS, HTTP(s), and troubleshooting common connectivity issues.
* Knowledge and understanding of Windows and Linux Operating Systems.
* Experience with containers (OpenShift, Kubernetes, Docker, etc.).
Technical Skills
* Scripting Languages: Proficiency in scripting languages such as Python to automate routine tasks and streamline operations, including writing scripts for deployment, monitoring, and maintenance activities.
* Infrastructure as Code (IaC): Implementing IaC principles using tools like Terraform or CloudFormation to manage and provision cloud resources programmatically.
Soft Skills
* Strong problem-solving skills and attention to detail.
* Outstanding interpersonal skills to collaborate with internal customers, articulate technical concepts clearly, and provide outstanding customer service.
* Ability and willingness to challenge constructively and effectively.
* Adaptability to changes in the work environment.
Certification
* AWS Cloud Practitioner (or above).
* Must hold Associate level exam certifications (e.g., Solution Architect, Sysops Associate).
* DevOps certifications such as Terraform Associate.
* ITIL Foundation certified engineer.
* Professional level certification (e.g., Solution Architect, Sysops Professional) preferred.
Join SoftwareOne today and be part of a team that is redefining how companies build, buy, and manage everything in the cloud. This is your chance to work in an environment that values mutual respect, inclusion, and collaboration. We look forward to welcoming you to our team!
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