Overview:
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications - and in parallel, to navigate and optimize the resulting software and cloud changes - SoftwareOne unlocks the value of technology. The company's 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities . Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.
Visit us at https://www.softwareone.com/en
Responsibilities:
* As an AWS Associate Consultant in the Managed Services support team, you will provide second-level (L2) support in troubleshooting issues in AWS cloud infrastructure, Operating System and networking in customer environments. We expect you to do in-depth troubleshooting to identify the Root cause of the issue. You should be innovative in solving the recurring issues / alerts in the customer environment. You should also be able to mentor and develop SOPs for L1's in the team.
* Providing technical support to customers, including troubleshooting and resolving technical issues related to AWS infrastructure.
* Collaborating with Level 1 & 3 Support Engineers, Internal stakeholders, and other support teams to diagnose and resolve complex technical issues
* Responding to and resolving technical issues reported by customers or detected through monitoring tools. This includes troubleshooting network connectivity, performance issues and security incidents.
* Utilize monitoring tools such as CloudWatch and Splunk to track system health and respond to incidents to ensure high availability.
* Should have knowledge or experience working with AWS Backup Services and Patch Management life cycle thru AWS SSM.
* Conducting root cause analysis and identifying opportunities for system and process improvements.
* Following established incident management procedures to mitigate the impact of disruptions.
* Collaborate with other teams and vendors to promptly escalate and resolve critical issues and work towards service improvements.
* Generating reports to analyse trends, evaluate the performance of the Event Management process, and contribute to continual service improvement.
* Creating and maintaining standard operating procedures, documentation of configurations and processes.
Qualifications:
* Candidate must have 5+ years of experience working in AWS Services and should have some experience and knowledge in Devops like CI / CD Pipelines, GitHub, Terraform, CFT etc.,
* Should have good knowledge in AWS Services including (but not limited to) EC2, EBS, ElastiCache, RDS, VPC, ALB, ELB, Route53 etc.,
* All Cloud Engineers need to understand networking concepts such as network layers (the OSI model), IP connectivity, TCP, UDP, DNS, HTTP(s), and how to troubleshoot common connectivity issues.
* Should have good knowledge and understanding on Windows and Linux Operating Systems Familiarity with Containers (Openshift, Kubernetes, Docker etc.) Automation and Scripting
* Scripting Languages: Proficiency in scripting languages, e.g., Python, to automate routine tasks and streamline operations. This includes writing scripts for deployment, monitoring, and maintenance activities. knowledge in Infrastructure as Code (IaC): Implementing IaC principles using tools like Terraform or CloudFormation to manage programmatically and provision cloud resources.
* Strong problem-solving skills and attention to detail.
* Communication: Excellent communication skills to interact with internal stakeholders, articulate technical concepts clearly, and provide exceptional customer service.
* Ability and willingness to challenge constructively and effectively
* Embrace the changes in the work environment
Share this job:
Share this Job
