AM Server - FT

				Overview:

To wait on tables promptly, courteously and to serve the guests and members delivering extraordinary customer service, in accordance with Omni standards.

Responsibilities:

Essential Job Functions:

* Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
* Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working. 
* Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
* Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
* Complete station set-up and breakdown/side-work.
* Maintain tabletop items and fold napkins according to specified standards.
* Polish and clean all water glassware in assigned station during each shift.
* Ensure salt and pepper, sugar caddies are full at all times.
* Take food and beverage orders and upsell as often as possible.
* Bus tables whenever needed due to circumstances. Dust all tables to include table legs.
* Be pleasant, smile and greet all members and guests, using surnames when obtained.
* Send orders using MICROS system. 
* Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
* Alert manager immediately if a member or guest has a suggestion, complaint or issue.
* Present accurate check to guest and process payment.
* Maintain cleanliness of the restaurant.
* Assist in the orientation and training of new associates.
* Assist in seating members and guests and answering phones for restaurant and room service as needed.
* Cross train among other food and beverage outlets as needed. 
* Maintain knowledge of the resort property.
* Attend department meetings and other required company trainings.
* Perform any other duties as assigned by the restaurant manager.

Qualifications:

Qualifications:

* Must have and maintain current state issued Food Handlers and TIPS certifications.
* Must agree and adhere to compensation acknowledgment and tip reporting guidelines. 
* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
* Must be able to work in a fast paced environment and multi task.
* Prior serving and cash handling experience preferred.
* Must be able to work flexible shifts including weekends and holidays.
* MICROS Experience preferred.

Physical Requirements:

* Must be able to stand and walk for an extended period of time or for an entire shift.
* Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Working Environment:

* Interior of hotel, dining room and restaurant kitchen, with occasional travel around resort property as needed.

* Exposure to various hazardous chemicals. 
* Exposure to food items and beverages.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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