AJOC Classified Support Engineer
US-MD-Annapolis
Careers (External)
Req #: 9266
Type: Full-Time
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Overview: GovCIO is currently hiring for an AJOC Classified Support Engineer for an upcoming award. This position will be located in Annapolis Junction and will be onsite. Responsibilities: * Provides technical and management leadership for major IT field support services for AJOC classified systems, establishing goals and plans that meet project objectives * Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met * Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources * Ensure support engineers complete mandatory and job-related training * Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling Qualifications: * High School Diploma with 6 - 8 years (or commensurate experience) * 6 years experience in IT support * Holds appropriate personnel clearance levels to gain access to classified systems * Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems * Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies * Possesses the ability to provide comprehensive IT support for TSA staff at International locations * Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery * Clearance Required: Must have a TS/SCI Clearance
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