AI Knowledge Systems Lead | Retrieval-Augmented Generation (RAG) | Hybrid, Reston, VA
US-VA-Reston
United States
Req #: 6193
Type: Full-Time
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Overview: Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. Values Rooted in Purpose We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education. Responsibilities: Ellucian is seeking an AI Knowledge Systems Lead (RAG) to launch and lead a new function dedicated to digitizing, scaling, and unlocking the value of our organizational knowledge. In this role, you'll capture critical institutional expertise and transform it into accessible, AI-powered resources for training, decision-making, and real-time support. You'll partner across teams to design knowledge systems that drive operational excellence and prepare our workforce for the future. Where you'll make an impact * Lead the creation and execution of an enterprise-wide knowledge management strategy. * Identify high-value knowledge areas at risk of loss during transformational change. * Design & implement scalable systems to capture, digitize, and organize institutional knowledge. * Apply AI tools (NLP, semantic search, generative AI) to automate knowledge extraction, tagging, and retrieval. * Promote inner source principles to foster shared ownership, reuse, and collaboration across teams. * Align knowledge systems with Ellucian's transparency, collaboration, and continuous improvement initiatives. * Establish governance for knowledge contribution, curation, and access. * Measure & report usage, gaps, and impact on performance and training. What you will bring * Proven experience in knowledge management, content strategy, or organizational learning. * Hands-on expertise applying AI technologies to structure and surface knowledge. * Skill in translating tacit knowledge into structured, reusable formats. * Strong collaboration skills to engage subject matter experts and cross-functional teams. * Excellent communication skills with the ability to simplify complex concepts. * Strategic, analytical, and detail-oriented problem-solver. * Experience with knowledge platforms, CMSs, and enterprise search tools. * Bonus Experience to have: Familiarity with inner source practices and tools, with a track record of enabling cross-functional contribution and reuse. Qualifications: * Comprehensive health coverage: medical, dental, and vision * Flexible time off * Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests * 401k w/ match & BrightPlan - to help you save for the future * Parental Leave * 5 charitable days to support the community that supports us * Telemedicine * Wellness * Headspace Care (mental health) * Wellbeats (virtual fitness classes) * RethinkCare & Wellthy- caregiver support * Diversity and inclusion programs which provide access to internal employee resource groups * Employee referral bonuses to encourage the addition of great new people to the team * We Foster a learning culture with: * Education Assistance Program * Professional development opportunities #LI-JG1 #LI-Hybrid
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