AGM - STEAKHOUSE
US-FL-Okeechobee
Seminole Gaming
Req #: 62194
Type: Full Time
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Overview: COMPANY PROFILE: In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today's Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world's largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE: Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. Responsibilities: JOB DESCRIPTION: Under the supervision of the General Manager, incumbent is responsible for assisting with the overall management of the Steakhouse. Supervises activities of all subordinates ensuring that they maximize efforts to sell and provide a friendly, courteous atmosphere to guests at all times. Oversees training of new employees and retraining, if necessary. Responsible for maintaining accuracy of cash sales on registers. Responsible for settling customer and/or employee disputes. Responsible for daily shift paperwork such as sales reports, counting cash drawers, etc. Ensures that positive employee relations are maintained. Assists department manager with all duties as assigned to include staffing, inventory control, scheduling, employee relations, etc. Responsible for maintaining an adequate supply of all inventory. Responsible for the enforcement of all Casino policies, procedures, rules and regulations as they pertain to the Food & Beverage Department. Ensure that the department is cleaned and maintained for the safety of customers and employees alike. Ensure that an atmosphere is created that makes a customer want to return. Responsible for the departmental payroll. Responsible for coaching, counseling and evaluating all employees to ensure their maximum effectiveness. Ensures that work of subordinates is completed in the most effective and efficient manner. Perform all functions within the guidelines of the MICS. Abide by all company and departmental policies and procedures. SERVICE INITIATIVE: * Create and ensure a fun-filled, entertaining and exciting environment with the five F's - Fast, Fun, Friendly, Fresh and Focused * Treat Guests with a sense of caring and individuality while effectively identifying their specific needs * Inform Supervisor of Guest needs which may require special accommodations * Show special recognition of frequent Guests * Maintain a safe, clean and comfortable environment for Guests at all times * Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return * Present a neat, clean and well-groomed appearance at all times * Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests * Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility * Promote positive public relations and create an enjoyable atmosphere for all * Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations * Maintain a professional and positive relationship with vendors, Guests and co-workers * Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance * Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures * Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns * Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations Qualifications: QUALIFICATIONS: * Bachelor of Arts in Restaurant Management or related field and one to three (1-3) years of restaurant supervisory experience is preferred, or an equivalent combination of education and/or work experience. * Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities. * Must be able to analyze Food & Beverage data. * Proficient knowledge of software programs such as Microsoft Excel and Microsoft Word. * Must hold current Food Handling Certificate. * Must be able to lift up to 25 pounds. * Requires frequent standing and walking, and some sitting. * Must be able to reach with hands and arms. * Specific vision abilities required for this position include good close, distance, color, peripheral vision and depth perception. WORK ENVIRONMENT: * May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise. * While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. * The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. * Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given t
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