AGENT I - FRONT DESK
US-FL-Okeechobee
SGA External Portal
Req #: 59310
Type: Full Time
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Overview: COMPANY PROFILE: In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today's Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world's largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE: Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. Responsibilities: JOB SUMMARY The incumbent is responsible for providing excellent guest service, managing reservations and handling various tasks at the front desk. This role involves welcoming guests, checking them in and out, addressing inquiries, resolving issues, and ensuring a smooth and pleasant experience for guests during their stay. RESPONSIBILITIES Responsibilities include but are not limited to: Greet guests upon arrival, check them in and out, provide information about hotel amenities and services, and assist with any guest requests or concerns. * Handle online, phone, and in-person reservations, manage room availability, and process payments. * Address guest complaints and issues in a timely and professional manner, and escalate issues to appropriate staff when necessary. * Respond to guest inquiries, answer phones, and provide accurate information about the hotel and surrounding area. * Maintain accurate records of guest information, reservations, and payments. * Collaborate with other hotel staff to ensure a smooth and efficient operation Qualifications: QUALIFICATIONS * Excellent interpersonal and communication skills, with the ability to handle guest inquiries and complaints with professionalism and patience. * Proficient in using hotel reservations software and other computer systems. * Ability to manage multiple tasks and prioritize work effectively. * Ability to identify and resolve guest issues in a timely and effective manner. * Ability to interact with a diverse range of guests and build rapport. * Ability to work in a fast-paced and dynamic environment. WORK ENVIRONMENT: * May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant exposure to general public. * While performing the duties of this job, the employee is frequently required to stand: walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must be able to lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. * The Casino environment is hectic, fast-paced and often crowded. CLOSING: The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: * Credit Check * Criminal Background Check * Drug Screen For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com. Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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