2025 US Open Custodian Supervisor (Seasonal)
US-NY-Queens
USTA National Tennis Center Incorporated
Req #: 4529
Type: Seasonal
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Overview: Who We Are It takes the most talented people to put on the world's greatest tennis event. The US Open Tennis Championships is one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to be a part of the event that has redefined 'spectacular' and has become a worldwide pop-culture destination. With more than 1 Million on-site visitors, 200 million television viewers worldwide, close to 40 million online visits and more than 2 billion social media engagements in 2024, why not come and enjoy the thrill and excitement of working with our team? We are seeking Seasonal Cleaning Supervisors who play an essential role in the US Open guest experience. Responsibilities: The Role * Greet and assist all staff and guests in a welcoming and friendly manner * Report unattended bags and packages, medical situations, incidents, or emergencies immediately to the command center * Report all vendor issues such as low staffing levels, lack of supplies, and any other issues that may come up in real-time to the Facility Operations Department * Supervise and coordinate all cleaning staff and services performed * Dispatch staff to designated areas in a timely manner * Uphold and enforce the grooming and appearance standards policy * Maintain a daily log of all work performed by the cleaning staff, by location, throughout the assigned areas * Document all problems, incidents, and complaints each day * Maintain inventory of cleaning supplies and equipment * Provide assistance and perform various duties as assigned by the Facility Operations Department * Patrol assigned zone continuously * Supervise and coordinate all tasks of cleaning services staff in designated areas * Proactively troubleshoot cleaning problems as they occur * Facilitate sweep of facility after each session and ensure that the facility is cleaned to USTA standards * Provide assistance when dealing with inclement weather situations * Provide staff for court and seat drying * Ensure that staff performs various janitorial services in areas assigned * Be familiar with NTC procedures Qualifications: Who You Are * Prior supervisory experience is required * Comfortable working in a stadium environment (large crowds, high heights) * Previous guest or customer service related experience * Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform * Available to work for the full duration of the US Open tournament * Must be able to work 8+ hour shifts and be available days, nights and weekends * Willing to work outdoors in various weather conditions and able to stand for extended periods * Personable and proactive team player with excellent communication skills * Remain calm and focused in a fast-paced environment as well as during stressful situations * Bilingual Spanish (required) What We Offer Compensation: This is a non-exempt position with an hourly rate of $20.00. Uniforms: Employees will be provided with uniforms to ensure a professional and cohesive team appearance. Daily Meal Allowance: A meal allowance will be loaded onto your credentials each workday during the US Open, allowing you to enjoy meals on-site during your shift. Exciting Work Environment: Be part of a dynamic team at a world-class venue, contributing to an unforgettable experience for players, staff, and fans. Come One, Come All We strongly encourage you to apply if you're interested; all unique backgrounds and experiences welcome! USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
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