*Site Support Engineer - Senior (Chicago)
US-IL-Rosemont
Careers (External)
Req #: 9222
Type: Full-Time
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Overview: GovCIO is currently hiring for a Site Support Engineer - Senior for our newly awarded TSA Focus contract. This positions will be located in Chicago, IL and will be an onsite position. Responsibilities: * Leads IT support at the site level, handling escalated tickets and critical system issues * Mentors junior engineers and implements IT best practices * Ensures operational uptime and reliable IT services Qualifications: High School with 6 - 9 years (or commensurate experience) Required Skills and Experience * 6 years experience in IT support * Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems * Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies * Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives * Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery * Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement * Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance
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